We offer multiple secure and fast payment options:

• Electronic Payment: Mada, Apple Pay, and Credit Cards (Visa/Mastercard).
• Installments: Split your payments interest-free via Tabby.
• Cash on Delivery: Pay with cash upon receiving your order.
• Bank Transfer: Available through our official authorized bank accounts.

Delivery typically takes between 3 to 5 business days.
Note: Delivery times may vary depending on the shipping courier, holidays, and peak sales or promotional periods.

We partner with trusted and certified couriers to deliver orders across all cities and regions of Saudi Arabia safely and quickly.

Warranty Periods Against Manufacturing Defects:

• Power Tools: 24 months maintenance warranty (2 years).
• Engine Pumps (Petrol/Diesel): 12 months maintenance warranty (1 year).
• Construction Equipment, Generators, Welders & Compressors: 6 months warranty (covers engine and labor only; excludes spare parts, AVRs, or electronic boards).
• Hand Tools: Covered per manufacturer terms.

Warranty Exclusions: Misuse, consumable parts (carbon brushes, filters), physical breakage, unauthorized repairs, or operating engines without oil/fuel.

Customers can request a return within 7 days of receipt, provided the product is unused, in its original condition, and original packaging.

• Excluded Items: Chemical products, items with expiration dates, and items provided with promotional gifts/samples.
• Shipping Costs: The company covers full shipping costs for manufacturing defects, supply errors, or shipping damages. For order changes, the customer covers costs (SAR 25 one-way / SAR 50 two-way).

Yes, you can select the warehouse pickup option during checkout to save on shipping costs and collect your order directly.

We welcome you to visit our showrooms and branches. You can view the details and addresses of all our locations via our Branches page.

Yes, we provide genuine spare parts for all equipment and tools we sell, along with certified maintenance centers to support you after purchase.

Yes, we support companies, workshops, and contractors with special pricing, wholesale options, and bulk orders. Contact us directly via WhatsApp for your business needs.

Yes, you can modify or cancel your order as long as it is in "Pending" status and has not been handed over to the courier. Please contact us immediately via direct WhatsApp chat for assistance.

If a customer refuses to accept the delivery from the courier, the paid amount is refunded after deducting return shipping costs to the warehouse and applicable bank transfer fees.

The official tax invoice is sent electronically to your registered email as soon as the order is shipped and confirmed. You can also download it anytime from your "My Account" page.

We strictly protect your privacy and collect only essential data needed to process your orders and improve our service under Saudi Data Protection Regulations. Your data is never sold or shared with third parties except as necessary for delivery and payment processing.